Delivery & Returns Policy

At Shambles Jewellers, we want you to be completely satisfied with your purchase. If for any reason you need to return or exchange an item, our straightforward returns policy is outlined below.

Full Refunds

Items purchased online may be returned for a full refund within 30 days of the date your order was despatched. Please include a copy of your receipt or order confirmation.

Item Exchanges

If you would prefer to exchange your item for a different size or style, we are happy to offer exchanges within 60 days of the date your order was despatched.

Non-Returnable Items

For hygiene reasons, we are unable to accept returns or exchanges on earrings or cleaning products, unless the item is faulty. This does not affect your statutory rights.

Returning Your Item: Eligibility Checklist

To be eligible for a full refund or exchange, returned items must meet the following criteria:

Be in their original, unworn condition.
Be returned complete in their original packaging.
Be accompanied by a copy of the receipt or order confirmation.

Once your return has been received and inspected at our store, we will process your refund or exchange promptly.

Recommended Returning Process

For your peace of mind, we recommend returning items using Royal Mail Special Delivery. This service provides tracking, proof of delivery, and insurance cover while your precious parcel is in transit.

Need Assistance with Your Return?

If you have any questions about our returns process or need help with an order, our team is here to assist:

📞 Telephone: 01904 628781
✉️ Email: littleshamblesjewellers@hotmail.com

Contact Us

Address : 42 Shambles, York, YO1 7LZ
01904 628781
littleshamblesjewellers@hotmail.com

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